Problem with SOUP and cable ISP

From: Gerry Britton (gbritton@mail.bc.rogers.wave.ca)
Date: Sun, 14 Sep 97 22:57:05 -0800

I'm having serious probs using VSOUP with my ISP. I'm on a 7/24 cable
modem hookup. VSOUP usually just reboots the system after reaching
the ISP, but at least once it's given me this:

ill URL gbritton

SOUPER works, but often chokes part way through a fetch, just sitting
there like a lump. I usually have to unsubscribe a group, then
subscribe again.

Other command line Usenet utilities sometimes report strangely, like
"no slave processes allowed", or some such(it's difficult to capture
these, as a proggie exits after returning these).

Undoubtedly it's the ISP's setup :) However I'd like some ammunition
to use with the ISP. Any hints or suggestions?